WEDNESDAY, MARCH 9

View the on-site program (PDF)

8:45 a.m. - 9:15 a.m. | Conference Welcome & Industry Keynote
AFSA Vehicle Finance Division Chair Sandra Broderick delivers opening remarks and welcomes attendees. Michael Dunne, CEO, ZoZo Go will provide an overview of the massive and complex auto market with an emphasis on the role China plays in the global market.

9:15 a.m. - 10:15 a.m. | Opening Keynote Session: Jon Taffer
Jon Taffer is an award-winning hospitality expert, entrepreneur and thought leader with nearly 40 years of success in the entertainment, hospitality and nightlife industries. He is perhaps best known as executive producer and star of Paramount Network’s “Bar Rescue,” which highlights Taffer’s skills and passion for assisting business owners and industries that must adjust to shifting consumer and market demands. Join us to hear Taffer's insights and expertise as one of the great global business advisers.

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10:15 a.m. - 10:45 a.m. | Refreshments in Exhibitor's Town Square
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10:45 a.m. - 11:30 a.m. | General Session: Federal & State Update
Join AFSA’s Senior Vice Presidents for Federal and State Affairs, Celia Winslow and Danielle Arlowe as they discuss federal and state legislative and regulatory issues, identify policy trends and offer insights on other vexing matters of import to AFSA members.

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11:30 a.m. - 12:15 p.m. | General Session: ESG & The Future of Business
Environmental, Social, and Governance - or ESG – data and reporting have become a key area for consumers, investors, and regulators to consider when evaluating a company's business practices. Are you operating as a good steward of the environment? How does your business manage relationships and reputation with employees, suppliers and the communities in which you operate? What thought have you given to federal and state oversight, stakeholder engagement, executive pay, and risk reporting? How does ESG affect private companies? Learn more in this dynamic session with Katie Johar, Financial Services Consulting, EY.

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12:15 p.m. - 1:15 p.m. | Lunch in Exhibitor's Town Square
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1:30 p.m. - 2:15 p.m. | General Session: CIO Panel - Download on Data
Your business has more information about customers, both active and potential, than ever before. More importantly, there's lots of information out there about customers you may not be targeting but should be. This panel will discuss data management and how to get the most from your systems.

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2:15 p.m. - 3:00 p.m. | General Session: Digitization Use Cases
Digitization is transforming the consumer experience with speed and efficiency. Our panel will discuss how to best utilize the limited resources and staff to get the most bang for your bucks in building a better consumer experience for your company.

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3:00 p.m. - 3:30 p.m. | Refreshments in Exhibitor's Town Square
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3:30 p.m. - 4:15 p.m. | General Session: Future of Work
It's a very good time to be on the job hunt. Wages are rising and businesses are, more than ever, having to offer perks and benefits to entice potential employees. Keeping the employees you have is more important than ever before. Justin Laborde, Ph.D., Senior Director with Kantar discuss the latest trends in workforce management and present some ideas you need to be thinking about for success.

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